APL received the 2018 Quest for Quality Award by Logistics Management (LM) in Nashville, USA, on 10/2/2018. In particular, APL was the category-lead with the highest score in Equipment and Operations among the 12 winning ocean carriers. Likewise, the company has impressed buyers of logistics and transportation services with excellent On-Time Performance, Information Technology and Customer Service, posting above average weighted scores tabulated by LM.
Ed Aldridge, President of APL North America who received the Award said, “The Award is an important benchmark of customer satisfaction and performance excellence. While we are thrilled to have been well rated by our customers for the various service attributes, we are keeping our fingers on the pulse so that we can always make a difference in the marketplace. In fact, APL’s recently launched Eagle Express X (EXX) service has just re-defined customer service excellence and reset logistics management with the certainty it brings to the supply chain.”
Since the first voyage of the EXX service in August, APL’s EXX service has been fulfilling its fast 11-day ocean transit from Shanghai to Los Angeles; and promise of same-day cargo availability at the Eagle Marine Services (EMS) terminal. More than 90% of shipments are ready for pickup within 10 hours from vessel operation. Containers were picked up in under 30 minutes by trucks that accessed the EXX-exclusive gates at the terminal.
“Amid capacity shortage and logistics crunch at ports on the US west coast, shippers of the EXX service have continued to secure guaranteed equipment and space. They are also extremely pleased with our EXX White Glove Customer Care that proactively informs the precise time of cargo availability 24 hours prior. This helps them organize timely truck dispatch for effective warehouse planning,” elaborated Aldridge.
