Global container shipping clients are complaining that outsourcing services to low-wage countries such as India has led to a sharpdrop in quality of services, says a fresh international transport report.
However, shipping experts from India maintain that what global clients claim as a ‘drop in quality of services’ is a fall in the number of claims processed for the latter, which, the experts claim, is better for the global shipping firms as their payout on this account has dipped.
Liner shipping services are provided as a commercial service to shippers (customers whose goods are shipped)on fixed routes with regular schedules between ports, mostly through container ships. The container ships move manufactured goods, machinery, paper, textiles, beverages and tobacco, frozen food, fruit, and certain commodities such as cotton.
Merger of global shipping lines was expected to lead to further improvement in services and lower freight charges. The results are turning out to be different.
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